Privacy Policy

Vortex Virtual ("Company," "we," "us," or "our") is committed to safeguarding the privacy of our customers, website visitors, and users ("User," "you," or "yours"). This Privacy Policy outlines our practices concerning the collection, use, and protection of Personal Information (as defined below) obtained through our website and the delivery of our virtual assistant services ("Services"). Please read this Privacy Policy carefully to understand how we handle your Personal Information. By accessing our website or using our Services, you acknowledge and accept the practices described in this Privacy Policy.

Personal Information We Collect:

In this Privacy Policy, "Personal Information" refers to information that identifies, relates to, describes, references, or could reasonably be directly or indirectly linked with a specific individual or household. Personal Information includes, but is not limited to:

Identifiers: Name, address, telephone number, email address, username.
Sensitive Personal Information: Government identification number, racial or ethnic origin, religious beliefs, health information, and contents of messages.
Protected classification information: Race, citizenship, marital status, medical condition, sex, sexual orientation, veteran or military status.
Biometric information: Voice, keystrokes, behavioral or biological characteristics.
Internet or similar activity: Browsing history, content interactions.
Employment-related information: Current or past employment.
Non-public educational information: Information protected under the Family Educational Rights and Privacy Act (FERPA).
Commercial information: Products or services purchased, obtained, or considered.
Inferences drawn from Personal Information: Preferences, characteristics, trends, behaviors, attitudes.

We collect Personal Information from different sources, including:

Consumers: We collect and use Personal Information from consumers who contact us to inquire about or use our Services.
Customers: We collect and use Personal Information from our customers to provide and enhance our Services.
Your Inquiries: We collect Personal Information when you contact us for information about our Services or other inquiries.

How We Use Personal Information:

We collect and use Personal Information for various purposes, including:

Providing and improving our Services.
Communicating with you about our Services, updates, and offers.
Responding to your inquiries and providing customer support.
Complying with legal obligations and protecting our rights.
Analyzing trends and improving our website and Services.

Your Choices:

You can manage your Personal Information in the following ways:

Access and Correction: You have the right to access and correct your Personal Information.
Opt-out: You can opt-out of receiving marketing communications from us.

Security:

We take appropriate measures to protect your Personal Information. While we use SSL encryption for sensitive online information, we also implement safeguards offline.